Northwest Justice Project Port Angeles Office

Before & until eviction moratorium ended, this was a helpful agency with top of the line people who were Respectful, Patient and Helpful. I've left a 3 because 'benefit of the doubt', I can't reach anyone to ask for help. I called clear sr at 9:15 this morning. Tell me how 'due to a high volume of calls we aren't taking any more' at 9:15 when they just opened. So I tried regular clear. Same thing. Is it bc they think low income people don't pay taxes? Bc I'm self-employed & i pay more in taxes than my landlord pays in property taxes on this piece of property. Or maybe you have to know somebody....small towns often favor the ppl 'from here'. Now I get why there are so many HOMELESS here in Port Angeles. The crisis lines & the 'behavioral health' assistance & the 'providers of legal assistan

They talk down to you. They are having issues with their phone system or their phone provider is having issue. All they did was argue with me about how it is my phone. The lawyer was rude. Evidently, no one can be in the room with you when speaking to one. Chea chewed me out and since she could hear my sister. My sister lives 150 miles away and was on hold on another line. I guess they are a TOP SECRET agency, and you need a top secret clearance to hear what they have to say. They won't even take a complaint over the phone, even though I have a disability. I guess that is one way to avoid ADA complaints. Marge also hung up on me when I was complaining. She was taking it very personally. This took me over 15 minutes to type up.

Sadly didn't answer or call me back... :( Could have really used their help. Even just legal advice, which was what I was mainly calling about.. honestly very unprofessional. And quite sad. If they happened to call me back after my court date, then they are even more unprofessional as I left a nice voicemail, quick, to the point and easy to understand that I needed help and requested someone at least call me back before the next 5 days before my court date had passed. Quite enough time to perform at least a simple call back. I know that if I had a voicemail at my old at&t job, and they requested I call them back. I was to make sure I called them back to help with whatever problem they had. And I was a phone salesman!! Shameful for a law firm. In my humble opinion. :(

Unless you are dealing with a huge criminal case don't bother. Laws were being broken and I was going through hell and the attorney they gave me to talk to apparently from Seattle didn't give a damn. So no help to any for low-income folk on this side of the water I guess just save your money and get an attorney and pay for it out of pocket.

Unable to assist directly with a unique civil case but took the time to discuss my legal issue(s) and gave indirect assistance in the form of suggestions and ideas that were very helpful and encouraging. Thank you!