Rausch Sturm LLP

We had a miscommunication that ending up placing an old account with this company. Talking to a debt collector is an interesting experience…I was passed around to a few different people here but ended up with Erin Shotwell as my rep. I will forever be thankful to the switchboard gods for striking it lucky with Erin! She is amazing! If you are lucky enough to talk to her just pay whatever she asks for….she is the BEST, most reassuring, and sweetest debt collector phone rep on the face of the planet. Thanks Erin! If you lived closer we would totally hang out and be besties!

I reached a settlement agreement with one person Sundance he is a real piece of work!! Then they raised the amount. I have paid the amount and I have sent a certified copy of full payment to the courts. With all account details !!Knowing these people will screw you over you better do everything you can to protect yourself!! They’re using this lady’s name an attorney out of Brookfield. She better be very careful because these people will cost her!! law license!! Fines!!

The question arises: who is funding the posting of these misleading and false reviews about this company? This debt collection agency is arguably the worst in existence. The real issue isn't reaching them; it's their failure to perform their duties effectively. One has to wonder how much they charge collection companies for their services, given their dismal operations in both Guatemala and America. Complaining to the Better Business Bureau seems futile, as they continue to neglect their responsibilities. I have interacted with two representatives on different occasions, including one named Kevin Gomez, who appeared knowledgeable but was clearly following a script filled with falsehoods. Who exactly is Rausch Sturm? The name seems tarnished by the company's poor practices. I have filed my

I spoke with Sundance Wolfe today and he was a blessing to speak with. I was calling regarding my account and I wanted to make a payment on it. I was not very hopeful that they would work with me but Sundance was able to work out something for me and get me back on the right track. Usually when debt collectors, they look at you as a number, and not a person but Sundance engaged in regular conversation with me. He made me feel seen and heard. Truly the best. He deserves a raise.

Hard to get a hold of and very frustrating they gave me incorrect information to pay off this debt. But, the third guy I spoke to was very kind and understanding in my frustration and gave me a separate option to pay, assuring me nothing will happen since I have been exhibiting good faith effort to pay.